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Customer SuccesssimpleretentionSLAchurn
Customer retention SLA
Vendor refunds a portion of fees if monthly churn exceeds an agreed threshold.
What’s pre-filled
PartiesVendor Co. (payor), Customer Co. (payee)
Term12 months
OutcomesMonthly logo churn at or below 2%
Formulalinear: subscription_fee * max(0, (churn_rate - 0.02) / 0.02)
Verifierself_reported
Settlementach · net 15 days as a credit on next invoice
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