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Customer SuccessmoderateNPSsatisfactionsuccess
Customer success NPS
Vendor's quarterly success fee is gated on Net Promoter Score above an agreed bar.
What’s pre-filled
PartiesCustomer Co. (payor), Vendor Co. (payee)
Term12 months
OutcomesQuarterly NPS at or above 40
Formulamilestone: if NPS >= 40 then quarterly_fee else 0
Verifierthird_party (Delighted)
Settlementach · net 30 days
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