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OperationsmoderateoperationsBPOcycle time
Operations cycle-time reduction
BPO partner is paid based on reductions in average ticket processing time.
What’s pre-filled
PartiesCustomer Co. (payor), Operations Partner (payee)
Term12 months
OutcomesAverage ticket cycle time reduced from 48h to 24h
Formulalinear: base_fee + 100 * max(0, baseline_hours - measured_hours)
Verifierplatform (Zendesk)
Settlementach · net 30 days
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