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SaaS / InfrastructuresimpleuptimeSLAreliability
Service-level uptime guarantee
Service refunds a portion of fees if monthly uptime falls below 99.9%.
What’s pre-filled
PartiesProvider Co. (payor), Customer Co. (payee)
Term12 months
OutcomesMonthly uptime at or above 99.9%
Formulatiered: monthly_fee * tier_credit(uptime_pct)
Verifierthird_party (Datadog)
Settlementinvoice · credit applied to the next monthly invoice
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